Important: Toggle availability OFF before closing Hootsy. This will ensure the bot provides proper responses for new conversations.
On the Conversation listing page, conversations are grouped as follows:
My Conversations: All conversations where your profile is displayed or you responded to the user.
No Participants: All conversations where an agent hasn’t responded yet.
All Conversations: All Conversations for your company.
You can takeover a conversation at any time. This will prevent further bot responses.
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